Provider Feedback

Please use this form to give feedback to your provider.

Customer Information

Name

Address

Your Phone number

Your E-mail address

Provider Information

Provider Name

Internet Access Identifier

cnlab UX Test Information

Your Speedtest User ID

Speedtest Application

Speedtest Version

Client Device Information

Your device

What type of device were you using?

Was your laptop's power plugged in?

How old is the device from your tests?

Operating System

Do you have any security software installed? (Anti Virus, Firewalls, ...)

Do you use any tuning software? (CCleaner, ...)

Home Network Information

Router

Network Interface

Network Interface Bitrate (last measurement)

Laptop Network Interface

Are you using any additional network devices like switches, powerline, wireless access points, bridges or repeaters?

Troubleshooting Section

Do you experience short interrupts on your TV or TV-Box? Are there any image errors (pixelation)?

Do you experience short interrupts while streaming music or listening to internet radios (i.e. Spotify, Apple Music, Amazon Music)?

Do you experience short interrupts while streaming videos (i.e. YouTube, Twitch, Zattoo)?

Do you experience short interrupts during phone calls or video meetings over the internet?

Is web browsing slow?

Are you using other devices on your internet connection in parallel (i.e. other computer, TV or TV-Box, NAS, PlayStation, Xbox, other game console)?

Additional Comments:

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